At Quality Training Systems, we believe training makes a difference. It keeps teams productive, companies compliant, and gets employees home safely. We partner with high-performance organizations by connecting training to on-the-job performance, on the desk, in the field, every day.
We are the industry expert in applying and providing training on the Systematic Approach to Training (the SAT process). Our team combines an eclectic mix of expertise: in-depth knowledge of instructional systems, facilitating small group meetings needed to work with subject matter experts, a working knowledge of system operations, and strong project management.
For 25 years, QTS has designed, developed, administered, and maintained dozens of training programs to satisfy the requirements of standards such as NERC PER-005 and 49 CFR 243. QTS has produced the full range of materials needed to support such standards, including job task analysis (JTA), training designs, training materials, and policy/procedure documents. We work closely with our clients to provide the customized assistance and advice that is needed to make sure that every client’s project is successful.
Training Makes a Difference. We Make Training Happen.
Like you, we know training can make the difference between people making it home at night or not. Effective training keeps organizations out of trouble, keeps people safe, and keeps everything running. Check out Our Process below and what it means to work with QTS.
It all starts with a conversation. We ask a lot of questions and seek to truly understand your goals. We take a systemic view to the situation, looking at things from more than one angle to ensure we’re getting at the root of the challenge we’re facing together.
We’ll use 3-part communication to ensure we heard you correctly and completely. By clearly defining the obstacle, we identify the opportunity together, confirm our understanding of your challenge, provide you with options and our proposed solution, and then get to work
Once we have your go-ahead, we’ll develop a plan that defines who does what, and what you can expect when. We’ll kickoff the work as a team. We will own this challenge as if our own success depended on solving it (because we believe it does!).
Here’s where we operationalize the solution. We execute using techniques refined over two decades of making it happen for our clients. We’ll keep you informed, working at your side as a partner and regularly checking in to ensure we’re on track and on target.
The last milestone is met, the final deliverable provided. We’ll have a close-out conversation with you to review what’s been accomplished and ensure it’s something we can all take pride in. Even more, we’ll talk about what you can do to build on this success and sustain it.
Our partnership doesn’t end with the delivery of a final report. It’s important to us that this work “sticks” and you’re still getting value. We’ll check-in after awhile to see how you’re doing, and offer additional resources, suggestions, and/or coaching.
President
Vice President
Manager Consulting
Senior Consultant
Consultant
Consultant
Consultant
Consultant
Consultant
Consultant
Manager Software
Quality Assurance Analyst
Senior Customer Success Specialist- Team Lead
Customer Support/Success Specialist
Manager Training
Manager HR and Administration
Sales Account Executive
Operations Specialist
Business Development / Sales Project Coordinator
President
As President of Quality Training Systems, Stefanie leads a team of software developers and training and performance consultants who are dedicated to their clients’ success. She is an Industrial/Organizational Psychologist with nearly 30 years of training industry experience in manufacturing, finance, and utilities. Stefanie takes a holistic approach to solving training and performance issues and partners with clients to help them win executive sponsorship and resources for their departments and guides them through major change initiatives. She leverages her unique perspective to help clients achieve their training goals in a variety of ways from developing turnkey training programs complete with all department processes, executing mitigation plans that return companies to compliance, creating standalone training courses, and more.
Vice President
As Vice President, Tim enjoys helping our clients succeed by providing them with solutions to their challenges. Drawing on his more than 20 years of experience in consulting, manufacturing, and electric utilities, Tim works to understand and then meet clients’ needs, providing the right QTS products and services at the right time. Prior to joining QTS, Tim was most recently a director with Exelon Corporation, where he was responsible for strategy and a multimillion-dollar HR cloud technology implementation. As a certified corporate coach and industrial/organizational psychologist, Tim strives to deliver people-centric, systems-oriented solutions for customers that not only meet today’s needs but deliver sustainable results.
Manager Consulting
An has her master’s degree in Industrial and Organizational Psychology and nearly a decade of experience in assisting QTS clients in both achieving and maintaining regulatory compliance with NERC’s PER-005 standard. An has expertise in designing and building training programs for a wide range of electric utility customers, as well as developing and implementing innovative solutions to help clients successfully resolve training challenges. An merges technical knowledge with project management strategies to lead the QTS consulting team in coordinating client projects and ensuring delivery of superior and timely results.
Senior Consultant
Carolyn has been providing documentation and training services to industry and utility clients since 1982. She is a recognized expert in improving the usability of operating procedures. In the training arena, she has more than 15 years of experience in performing job and task analysis and designing performance-based training programs. She also designs and develops operating and administrative procedures; major corporate programs, proposals, reports, and software user manuals. She has served clients in computer technology, defense and national security consulting, manufacturing, and utilities including electric, gas, steam, and wastewater treatment.
Consultant
Greg is a NERC-certified Transmission Operator and Senior Technical Trainer with a wide variety of expertise gained through operations, training, and management positions in military, federal, state, local, and tribal organizations. His experience in the US Navy Nuclear Power Program, civilian nuclear industry, emergency management, and the electric utility industry have equipped him with a deep understanding of operational and technical training. Greg’s philosophy to “making training happen” starts with listening, and he believes truly understanding an individual or teams’ training challenges is first and foremost to the development, administration, and delivery of effective training solutions. His knowledge and skill set provide a diverse perspective to address a spectrum of our clients’ training needs.
Consultant
Brian holds a doctorate in Educational Leadership and has over 25 years of experience developing training programs for various clients such as the US Navy Nuclear Power Program, electric utilities, and higher education institutions. Brian is a recognized expert in curriculum development, Human Performance Improvement (HPI), and organizational culture transformation. As a member of the QTS Consultant team, Brian uses a Systematic Approach to Training model as a guide to help clients achieve high levels of success in creating and improving their training programs.
Consultant
Susan holds master’s degree in Education and brings two decades of experience in instructional design, facilitation, and curriculum development to the QTS team. Her broad experiences with education, non-profit, and corporate training projects provide a diverse range of skills and solutions to support our clients’ training needs. Susan collaborates with clients and project stakeholders to meet performance improvement goals by listening effectively and iterating efficiently to develop comprehensive, engaging training and learning experiences.
Consultant
Jessica has an M.A. in Industrial Organizational Psychology. With a proven track record in various industries including non-profit, healthcare, manufacturing, and retail, she brings a strategic mindset to the QTS team. Jessica’s professional journey has seen her excel in both learning & development and analytics. She has a keen understanding of how data and science-driven decisions help organizations succeed. This allows her to make evidence-based recommendations based on best-practices. Her belief that “people power organizations” motivates her to support organizations in developing innovative solutions to support their people.
Consultant
Meredith has a B.S. in Business Administration and possesses a solid foundation in business principles and practices. She leverages her diverse skill set and experiences to support the QTS Consulting team throughout the lifecycle of projects. Meredith’s work experience includes directing events, project development, and project management across multiple industries. Her global perspective, acquired during her three-year tenure in Prague, CZ, allows her to foster collaboration and drive successful outcomes. Meredith’s attention to detail, coupled with her passion for travel and building relationships, ensures seamless transitions and efficient workflows.
Consultant
Hannah holds a master’s degree in the Art of Teaching and a bachelor’s degree in Communications and Psychology. Prior to joining QTS, she was an educator for several years where she excelled at facilitation, curriculum development, and collaboration with peers and subject matter experts. Recently, Hannah has worked in a variety of industries in corporate, non-profit, and government. Through partnerships with QTS clients and stakeholders, Hannah uses her experience in design, development, and implementation of high-quality training to create engaging and effective results, aligned with project goals.
Manager Software
Daniela has an M.A. in Industrial/Organizational Psychology and is a Certified ScrumMaster®. Since joining QTS, Daniela has provided analysis and design support for numerous job and task analysis projects and has provided training to help clients successfully implement QTD products within their training departments. Daniela uses her knowledge of PER-005 requirements, QTD functionality, and Scrum methodology to lead the QTD Development team in coordinating and planning development timelines in order to ensure on-time releases of QTD products.
Quality Assurance Analyst
Stephanie-Lynn primarily works with the QTD team in their efforts to continually improve and refresh the available suite of software products. Her daily goal is to create the best user experience possible for clients using QTD and its add-on modules. She additionally assists the team with QTD product support and training. She holds an M.Ed. in Educational Psychology and draws on this knowledge to incorporate solutions for all learners.
Senior Customer Success Specialist- Team Lead
Lauren has a B.A. in Biological Anthropology from California State University, Long Beach and over a decade of administrative experience in industries such education and real estate. This combined knowledge helps her see the value in diverse work environments and allows her to wear many hats at QTS. Whether it is testing and providing feedback on our systems, advising clients on optimal use of our products, or troubleshooting technical software issues, Lauren can be counted on as a both a liaison between QTS teams, and a voice for our clients to be heard.
Customer Support/Success Specialist
Luke holds a bachelor’s degree in Business Administration and Management from Davenport University. He comes to QTS with diverse experience in customer service and a passion to help others. As the QTD Customer Support/Success Specialist, Luke’s role is to provide excellent communication and support to QTS clients and take their software experience to the next level using a combination of training resources and troubleshooting expertise.
Manager Training
Sandy is responsible for QTS training content and product communications as well as software development process support. Prior to joining QTS, Sandy led communications teams for SaaS providers in the fintech solutions space, where regulatory compliance was critical. In those roles she was responsible for managing corporate universities, developing education and customer support libraries, and partnering with business development teams to help expand market share. Sandy holds a Bachelor of Arts degree in English from Michigan State University.
Manager HR and Administration
As Manager of Human Resources and Administration, Christy’s role is to support the QTS team. She brings a bright and enthusiastic attitude and applies more than 15 years of management experience to meet the dynamic challenges that both businesses and employees face today. Christy is a first-rate communicator with exceptional listening and problem-solving skills and is eager to use her abilities to promote QTS growth and operational improvements through her vast experience in many work environments.
Sales Account Executive
As the Sales Account Executive, Adam splits his time between servicing the accounts of current clientele and pursuing business development opportunities with new organizations and industries. Adam has a double B.A. from Purdue University in Sales Management and Financial Planning. He draws from his previous experience as a mortgage banker and recruiter to offer both a high level of customer service to existing customers as well as critically problem-solving for new affiliates to provide solutions that meet their training needs. Adam thrives on thinking outside the box in the ever-changing arena of highly-regulated training, and focuses on a full understanding of client’s needs when drafting and proposing software and consulting solutions.
Operations Specialist
Nan’s inquisitive and altruistic nature has led her in a career of supporting business operations in various companies and industries. Her skills in communication and organization make her a natural for her role in QTS operations. Nan holds a B.A. in Fine Arts from Columbia College, Chicago, so it is no surprise that she approaches projects and problem solving with creativity.
Business Development / Sales Project Coordinator
Sophia is a Senior at Western Michigan University Studying Business Law with a focus on the formation and operation of business. She is passionate about supporting the performance of successful, team-centric organizations. With almost five years of experience interning and working in various office settings, Sophia brings her effective, diverse communication and organizational skills to carry out the needs of the QTS office.
QTS is known as the “go to” team for PER-005 compliance services. Start with our leading expertise in all phases of the systematic approach to training, our broad knowledge of system operations from collaborating with hundreds of subject matter experts, and top it off with robust tools included in the Quality Training Database – you’ve got the perfect formula for compliance, efficiency, and excellence!
49 CFR Part 243 establishes regulations that require railroads to develop training programs for safety-related employees and submit to the FRA for approval. With our deep experience in helping organizations meet stringent training regulations, QTS can help you successfully navigate this new set of requirements, and establish meaningful training programs that yield real results!
Quality Training Systems helps with compliance management in oil & gas. Oil and gas is facing critical challenges, increased regulatory pressure and consequences, and larger and more complex facilities and procedures. QTS can help companies enhance their workforce performance.
Quality Training Systems can help keep practices and laboratories up to date to meet stringent regulatory requirements. QTS core business is optimizing the performance of our clients’ workforce, and we’ll provide the expert advice and quality results you need to get it right.
Manufacturing organizations are tasked to meet safety and other training requirements while keeping a productive and cost-effective workforce. QTS can help develop the training your workforce needs to reduce accidents, cut waste, and stay in line with regulations.
