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Quality Training Systems, Inc. and Total Reliability Solutions, LLC

Announce Strategic Alliance to Bring New Products and Services to Utilities


  • Alliance will complement QTS’ expertise in the application of the Systematic Approach to Training; TRS brings deep experience in electric system operations, including transmission and distribution operations as well as reliability coordination


  • QTS to work with TRS to bring a wide variety of innovative instructor-led training courses to a broader market, including a new series of NERC CEH-approved ILAs focusing on developing and enhancing critical thinking skills for operators


  • QTS and TRS customers to benefit from an increased range of products and services both companies will now offer under the Alliance

CHICAGO, Illinois & CAMAS, Washington, July 10, 2019 / — Quality Training Systems, Inc. is pleased to announce that on July 10, 2019, it entered a strategic alliance with Total Reliability Solutions, LLC.  The Alliance will benefit electric utility training customers by combining the strengths of both companies toward a common goal—bringing unique and innovative new training products and services to the electric utility market. 

What This Means for Customers

Customers of both QTS and TRS will benefit from gaining access to a wider range of offerings, featuring TRS’ deep electric systems operational experience and creative approach to instructor-led training, and QTS’ expertise in training design, software development, and performance consulting. 

Why an Alliance between QTS and TRS? 

When asked for the reasoning behind the Alliance, QTS President Stefanie Pressl explained, “The goal of the Alliance is to increase what each company can offer to our respective customers.  The more products and services our customers have to choose from, the more they benefit.”  Tim Hickey, QTS’ Vice President added “When we looked at the combination of what each organization brings to the table—our process expertise and TRS’ content expertise, working together was an obvious choice.”  TRS owner Michael Cassiadoro also believes the new team holds great potential: “We at TRS have partnered with QTS informally over the past several years, and we see this alliance as a logical next step in our evolution.  The synergy created from our working together will allow us to accomplish great things for our training customers.” 


About Total Reliability Solutions

Founded in 2013, Total Reliability Solutions, LLC provides professional services to the electric utility industry to promote grid reliability, improve operator performance, guide utilities in adopting and incorporating new technologies into their control rooms, and strengthen their compliance with mandatory regulatory standards. 

Led by Michael Cassiadoro, who brings his nearly 20 years of electric systems operations experience to bear, TRS is focused on improving operators’ tools and skillsets by combining deep knowledge of interconnected system operations with a commitment to advancing the use of new technologies in the control room environment.  TRS offers an expanding series of NERC CEH-approved courses, featuring offerings such as SOL & IROL Training, Building Habits to Achieve Operational Excellence, Critical Thinking for Operations Decision-Making, and more. 

What Comes Next

Customers should be on the lookout for more information coming soon featuring new training products and services, including a new course series on critical thinking for operators, which includes several NERC CEH-approved instructor-led Individual Learning Activities.  Given recent and coming changes in the electric utility sector, QTS and TRS believe that by working together, they can bring more beneficial training to an increased number of utilities, helping them achieve better business results today and meet tomorrow’s training challenges as well.  

As Stefanie Pressl noted, “It’s a dynamic and challenging time for electric utilities.  Now more than ever, they need a partner who can help them achieve more and stabilize their ever-changing world – with QTS and TRS working together, we’ll be able to do just that for them.”