Team MembersQuality Training Systems Expert Performers
Stefanie Pressl, M.S.
As President of Quality Training Systems, Stefanie leads a team of software developers and training and performance consultants who are dedicated to their clients’ success. Stefanie helps clients achieve their training, PER-005 compliance or performance goals. As an Industrial/Organizational Psychologist, Stefanie takes a holistic approach to solving performance issues. She leverages her unique perspective to help clients achieve their goals in a variety of ways, from developing turnkey training programs complete with all department processes, through development and execution of mitigation plans that return companies to compliance, to creating standalone training courses. Stefanie partners with her clients to help them win executive sponsorship and resources for their departments, and she guides organizations through major change initiatives.
Carolyn has been providing documentation and training services to industry and utility clients since 1982. She is a recognized expert in improving the usability of operating procedures. In the training arena, she has more than 15 years of experience in performing job and task analysis and designing performance-based training programs. She also designs and develops operating and administrative procedures; major corporate programs, proposals, reports, and software user manuals. She has served clients in computer technology, defense and national security consulting, manufacturing, and utilities including electric, gas, steam, and wastewater treatment.
An Valentino, M.A.
An has her Master’s degree in Industrial and Organizational Psychology and nearly a decade of experience in assisting QTS clients in both achieving and maintaining regulatory compliance with NERC’s PER-005 standard. An has expertise in designing and building training programs for a wide range of electric utility customers, as well as developing and implementing innovative solutions to help clients successfully resolve training challenges. An merges technical knowledge with project management strategies to lead the QTS consulting team in coordinating client projects and ensuring delivery of superior and timely results.
Jan-Michael Bach, Ph.D.
Jan holds a M.A. in Economics and a Ph.D. in Regional Studies and is specialized on capacity development and organizational reform. For nearly two decades, he worked with governments around the globe to increase their efficiency and efficacy for improved public service delivery. His approach to capacity strengthening draws on his experience that no organization can be served by a one-fits-all solution. Since moving to New York, Jan is supporting the application of the “Systems Approach to Training” to develop custom-tailored training designs for clients from the electric utility industry.
Wade Rand, M.A.
Wade has been providing consulting and training services for 20 years in multiple industries after completing his MA in Human Resource Development. His expertise is in instructional design, training development and facilitation, elearning development and training strategy. Prior to joining QTS, he worked in Saudi Arabia in the oil and gas industry supporting vocational training curriculum development as well as elearning course development supporting initiatives in industrial facilities. Earlier, Wade also worked on educational development projects in Eastern Europe and Asia.
Nan’s inquisitive and altruistic nature has led her in a career of supporting business operations in various companies and industries. Her skills in communication and organization make her a natural for her role as Training Coordinator. Nan holds a B.A. in Fine Arts from Columbia College, Chicago, so it is no surprise that she approaches projects and problem solving with creativity.
Jessica Cooperstein, M.A.
Implementation and Training Consultant
Jessica holds a Master’s degree in Industrial/Organizational Psychology, and is currently completing her PhD in the same discipline at DePaul University, researching the impact of trainer experience on trainee perceptions and overall training effectiveness. Jessica combines her extensive research knowledge along with her hands-on experience in training design, job and task analysis and organizational processes to help drive effective training for our clients. In her role as Implementation and Training Consultant at Quality Training Systems, Jessica leads training workshops which help clients take their training programs to the next level using a systematic approach to training. Through a blend of collaboration and instruction, she helps customize training solutions that build organizational proficiencies and maximize the benefits of the QTD software
James R. Schaller, M.Ed.
James has 40 years of experience in industrial training, technical writing, curriculum design, and training delivery in both public education and private consulting. He specializes in job skills and compliance training design and development, training delivery and management, technical writing, and technical editing. As a member of the consulting team at QTS, James implements the ADDIE process while serving on training development project teams. James taps into his deep experience as well as his M.Ed. to deliver results. James says of his approach to the work: “I believe that fundamental curriculum design paired with the insightful application of learning theory can help solve any training challenge.”
Tim Hickey, M.S.
As Vice President, Tim enjoys helping our clients succeed by providing them with solutions to their challenges. Drawing on his more than 20 years of experience in consulting, manufacturing, and electric utilities, Tim works to understand and then meet clients’ needs, providing the right QTS products and services at the right time. Prior to joining QTS, Tim was most recently a director with Exelon Corporation, where he was responsible for strategy and a multimillion-dollar HR cloud technology implementation. As a certified corporate coach and industrial/organizational psychologist, Tim strives to deliver people-centric, systems-oriented solutions for customers that not only meet today’s needs but deliver sustainable results.
Sales Account Representative
As the Sales Account Representative, Adam splits his time between servicing the accounts of current clientele and pursuing business development opportunities with new organizations and industries. Adam has a double B.A. from Purdue University in Sales Management and Financial Planning. He draws from his previous experience as a mortgage banker and recruiter to offer both a high level of customer service to existing customers as well as critically problem-solving for new affiliates to provide solutions that meet their training needs. Adam thrives on thinking outside the box in the ever-changing arena of highly-regulated training, and focuses on a full understanding of client’s needs when drafting and proposing software and consulting solutions.
Daniela Petrovic, M.A.
Daniela has an M.A. in Industrial/Organizational Psychology and is a Certified ScrumMaster®. Since joining QTS, Daniela has provided analysis and design support for numerous job and task analysis projects and has provided training to help clients successfully implement QTD products within their training departments. Daniela uses her knowledge of PER-005 requirements, QTD functionality, and Scrum methodology to lead the QTD Development team in coordinating and planning development timelines in order to ensure on-time releases of QTD products.
Senior Software Developer
Prabhu has a Master’s degree in Computer Science from Texas A&M, B.S. from India and is a certified PMP. As our Senior Software Developer, he handles design, development and maintenance of QTS software solutions and delivers vital enhancements to our applications based on client needs. Since joining QTS, Prabhu has played a key role in recent releases, taking our software suite to new levels of performance. Having spent more than a decade in various software development and IT roles, Prabhu draws on his considerable experience to drive continuous improvement for our clients.
Stephanie-Lynn Laude, M.Ed
Quality Assurance Analyst
Stephanie-Lynn primarily works with the QTD team in their efforts to continually improve and refresh the available suite of software products. Her daily goal is to create the best user experience possible for clients using QTD and its add-on modules. She additionally assists the team with QTD product support and training. She holds an M.Ed. in Educational Psychology and draws on this knowledge to incorporate solutions for all learners.
Process Improvement Specialist
As Process Improvement Specialist, Donna provides project and program management expertise for QTS’ continuous improvement efforts and leads key initiatives such as our Voice of the Customer program. Donna has over 25 years’ experience in the utility industry holding various managerial, director, project manager and chief of staff roles in Customer Operations, Distribution Operations, and HR and Corporate functions. Donna has a BS in Marketing and is a Certified Labor Relations Professional and Project Manager.
Customer Support Specialist
Timothy is currently completing his Master’s degree in Industrial/Organizations Psychology, and is excited to begin his career at Quality Training Systems. Being early in his career, he has adopted a learner’s mindset in the workplace, leveraging both his knowledge gained in graduate school and experiences at work to gain a better understanding of the electric utility industry, PER-005 requirements, and the Systematic Approach to Training. He is currently focused on learning QTD and its functionalities to improve his ability to offer support to users who are experiencing issues with the software.